FAQ

Shirts

What brands do you print on?

All High Five Threads apparel are printed on athletic cut blanks that are manufactured for us from a few cut and sew houses around the country.

How do I know what size shirt to order?

Check out our product sizing chart here.

Are they preshrunk?

Depends on the garment. Most of our hoodies are a blend so they will have little to no shrinkage. Our t-shirts are not pre-shrunk. Expect 5% to 7% shrinkage after garment is washed and put in the dryer. For best results, wash cold and tumble dry low.

What type of printing process is used on your apparel?

All of our shirts and hoodies are screenprinted. Most of the shirts are printed with water-based or discharge ink which leaves an extremely soft print. A few of the shirts use soft hand plastisol in order to get a bright white print. Check the product pages for the specific type of printing for each individual product.

Will the printing fade?

Because we choose to use soft water-based inks, some of the prints will fade some after being washed. Black prints tend to fade the most, but will still hold up for lots of wear and washes.

I ordered two shirts of the same size, why is one smaller?

Some designs are printed on different style shirts. Check the product description for any special sizing notes.

Will you notify me when you release a new design or restock a current design?

Of course. Subscribe to the High Five Threads Newsletter, like us on facebook, or follow us on twitter. We post updates about our products as well as occasional sales and specials.

Shipping

How long does it take for shirts to arrive?

Standard shipping for orders in the contiguous US takes 2-10 business days. International orders usually take 3-5 weeks to arrive depending on the destination and customs processing.

What shipping method do you use?

Standard shipping for orders in the United States are shipped via USPS First Class or Priority Mail.  International orders are shipped via USPS First Class International Mail.

How much does shipping cost?

We offer $5.95 flat rate shipping on all orders sent to the contiguous United States. *Please note: Orders shipped outside of the U.S. are subject to regular customs duties and fees levied by the destination country.

Do you ship internationally?

Yes, we ship to almost every country around the world.
*Please note: Orders shipped outside of the U.S. are subject to regular customs duties and fees levied by the destination country.

Online Store

What forms of payment do you accept?

We gladly accept major credit cards such as Visa, MasterCard, American Express, and Discover or direct payments, all through Shopify Payments.

How secure is this store?

This store uses Shopify Payments for payments, and Shopify automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).

Do you sell Gift Certificates?

Yes, we certainly do. You can purchase them here.

Do you offer wholesale or bulk pricing?

Yes, but we screen the companies who are interested in carrying High Five Threads products. We want to make sure that our brand is a good fit for the companies with which we work. If you would like more information, please contact us and include some background information about your shop/company.

What is your return policy?

Our goal is 100% customer satisfaction. In general, unworn shirts can be exchanged within 30 days of delivery. Please include a copy of the packing slip that was sent with your original purchase. If a product is defective, it may be exchanged for a new product which will be shipped to you at no additional charge.  If you have further questions please contact us.

Returns for exchanges should be mailed to:

High Five Threads
3691 Cass Rd.
Traverse City, MI 49684

Still have other questions?

For additional information about High Five Threads please use the contact form or email hello[at]highfivethreads[dot]com.